Pergola Support
Need help with your pergola order, installation, or warranty? Visit our pergola support center for expert assistance and helpful resources.
Complete Transaction Process
Customer consultation and confirmation of orders
Customers clarify their needs (functions, application scenarios, budgets).
The business manager initially recommends the product model and collects detailed information, providing detailed plans and quotations.
Note: A deposit must be paid before the plan is confirmed
Plan confirmation
Drawing confirmation: Provide 2D/3D structural drawings or deepening design drawings to confirm the details of dimensions, structures, outlets, drains and other aspects.
Color confirmation: Provide color card or RAL color number, support customized colors.
Size confirmation: The size is provided by the customer or our company assists in proofreading and optimizing the structural arrangement.
Contract signing
Clarify delivery time, payment method, and transportation terms (EXW/FOB/CIF, etc.).
Confirm the packaging method, delivery time, lock in demand, and signing of contracts and drawings side by side.
Raw material procurement
Procure aluminum profiles, accessories, motors, control systems, etc. according to the confirmation plan.
Processing and production
CNC machining → Surface treatment (spraying) → Pre-inspection of component assembly.
Intelligent blinds testing, light strip debugging, motor matching testing.
Quality inspection
Multiple quality inspection procedures: dimensional accuracy inspection, surface treatment integrity, finished product strength test, structural assembly simulation test.
Modular packaging
Module design: Easy to install quickly on-site.
Packaging method: foam anti-collision, wooden box iron rack
Included with instructions, installation video or online remote guidance support.
Transportation method
Support terms: EXW (factory delivery), FOB (loading port), CIF (including freight and insurance).
Cooperative logistics providers:
International: such as MSC, COSCO, MAERSK
Domestic: such as Debang, SF Express, Anneng.
Document information
Provide customs clearance documents such as packing slips, invoices, bills of lading, certificates of origin, etc.
Standard delivery cycle
Standard version: 15-20 days (with ready-made drawings/regular configuration).
Customized model: 25-35 days (structure/color/motor special customization).
Unterstützung expedited services (fast 10-day delivery, confirmation based on actual communication).
Order tracking system
Provide the order number to check the processing and shipment progress.
Designate account managers to provide one-on-one service throughout the process and provide real-time feedback on key nodes.
Product Brochures & Certifications
Explore our curated collection of brochures, installation guides, and certifications—all created to provide trusted pergola support at every stage of your project. Whether you’re designing or building, everything you need is just a click away.
Installation Instruction Video
Need help with your pergola installation? These instructional videos are designed to provide real-time pergola support, making your setup experience easier than ever.
After-sales Service FAQ
Find answers to common questions about warranty, maintenance, and ongoing pergola support to ensure your structure performs beautifully for years.
Warranty Period：
- Main structure: 15-year warranty
- Motor, electronic control system: 2-year warranty
- Surface treatment (spraying): 15-year warranty
After-Sales Response Mechanism:
- Online customer service support: reply within 48 hours
- Remote diagnosis video assistance
- Optional on-site service (depending on the country/region)
Replacement Of Naturally Damaged Parts
- Standard parts shipped within 24 hours
- Customized parts shipped within 7-10 working days
Bereit, Ihre Pergola individuell anzupassen?
Not sure where to begin? We offer expert pergola support to guide you through every detail, ensuring a smooth and stress-free customization process.
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